Digital Office Solutions


Shipping & Returns

Delivery Information for UK customers only 

Flat Rate Mainland National Parcel

Next Day Service (up to 25kg) £6.95 + vat

Providing your payment is cleared and the product(s) are in stock you will normally receive your order the following working day (on all orders placed before 4.00pm GMT).

All products in stock are despatched by either 1st class post or a next day courier service.

RETURNS POLICY APPLIES ONLY TO EC & UK RESIDENT DOMESTIC CONSUMERS

At DOS we want you to be delighted every time you shop with us so we make our returns policy simple. For unwanted items please see "Our Guarantee" for the returns procedure.
For any defectivedamaged products or order discrepancies received, please follow the returns procedure below:

a) Products in working order must be returned in their original packaging.
b) Faulty products still within the manufacturer’s warranty period should, if possible, be returned in their original packaging.
c) Please enclose details of the defect,damage or discrepancy including print samples where applicable.
d) Enclose original or copy of the sales invoice.
e) Please obtain proof of posting when returning goods.

Please contact us on 01293 537827 before returning the products to obtain a returns number.

Please send your package to:

Returns Department
Digital Office Solutions
Unit 5 Hyders Farm
Bonnetts Lane
Crawley
RH11 0NY

Customers other than EC & UK resident domestic consumers should contact us regarding potential returns by e-mail or telephone. 

Our Guarantee

THE GUARANTEE BELOW ONLY APPLIES TO EC & UK BASED DOMESTIC CONSUMERS.

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase we
will issue a refund for the price of the items within 30 days of the cancellation. In the case of unwanted goods you have a 7 day cancellation period (which begins the day after receipt of the goods) in which to cancel your order and we will issue a refund for the price of the items within 30 days of the cancellation. When returning goods you may return the goods at your own cost, should it be necessary for us to arrange collection of the goods we reserve the right to deduct the direct cost of any such collection from the refunded amount. You must take reasonable care of any goods that have been supplied and we reserve the right to deduct costs equal to the loss of value in the goods from the refunded amount if you do not do so.

This does not affect your statutory rights as a consumer.

To make a return please contact us on 01293 537827 before returning the products to obtain a returns number. When returning goods please include your details, the orderinvoice number, the reason for the return and wrap the package securely. You must obtain proof of posting when returning goods. Then send the package to the address below

Returns Department
Digital Office Solutions
Unit 5 Hyders Farm
Bonnetts Lane
Crawley
RH11 0NY

Customers other than EC & UK resident domestic consumers should contact us regarding potential returns by e-mail or telephone.

Back
Your IP Address is: 54.224.121.67
Copyright © 2017 Digital Office Solutions. Quickstream Ltd T/A Digital Office Solutions, Registered in England Registration Number 04193475 Vat Registration Number 858 1773 84 Director J M Waters Registered Office 87 Church Street, Willingdon BN22 0HS Office Address Unit 5 Hyders Farm, Bonnetts Lane, Crawley, RH11 0NY Powered by Zen Cart